Day 1: Nov 17, 2020
Day 2: Nov 18, 2020
10:05 am
10:05 am
FIRESIDE CHAT
DRIVING DIGITAL CHANGE & GROWTH ACROSS THE BUSINESS – LESSONS FROM ACROSS THE WORLD
It has been a turbulent start to the new decade but now we have COVID-19! Not only has it meant a complete stand still for most services, but also a wave of new ways of working and new challenges to be dealt with. In this global senior panel discussion you will get a chance to hear from leaders across the FS sector on how to ensure your workforce can keep delivering service excellence despite disruption and changing business priorities. Fresh ideas to:
· Changing the mind-set across you c-suite, management and frontline teams to keep customer centricity as the primary focus within daily operations
· How to stop digital being seen as a threat! How to engage with the change you need
· More resilient and agile transformation strategies
Global tips: Evolving your innovation strategy in the face of disruption
