Koley Corte

Senior Vice President and Global Head of Business Transformation


All Sessions by Koley Corte

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Day 1: Nov 17, 2020

Day 2: Nov 18, 2020

10:05 am

10:05 am

FIRESIDE CHAT

DRIVING DIGITAL CHANGE & GROWTH ACROSS THE BUSINESS – LESSONS FROM ACROSS THE WORLD

It has been a turbulent start to the new decade but now we have COVID-19! Not only has it meant a complete stand still for most services, but also a wave of new ways of working and new challenges to be dealt with. In this global senior panel discussion you will get a chance to hear from leaders across the FS sector on how to ensure your workforce can keep delivering service excellence despite disruption and changing business priorities. Fresh ideas to:
·     Changing the mind-set across you c-suite, management and frontline teams to keep customer centricity as the primary focus within daily operations
·     How to stop digital being seen as a threat! How to engage with the change you need
·     More resilient and agile transformation strategies
Global tips: Evolving your innovation strategy in the face of disruption