LeAnita Ragland-Brooks | DMFS NEW YORK VIRTUAL SUMMIT

LeAnita has been a game changer in digital payments through her leadership roles with American Express, JPMorgan Chase, Citigroup, and First Data. She has created strategy and value for large corporate and middle market clients to help them achieve efficiency, maximize financial results and reduce friction in their procurement to payment process. She currently leads a relationship management team at USBank Corporate Payment Systems with charge volume of $5.3 Billion.

All Sessions by LeAnita Ragland-Brooks

Printer Friendly See Full Agenda

Day 1: Nov 17, 2020

11:45 am

Keep Your Digital CX Towards Fasttrack: Engagement Tips, Tricks and Quick Breakthroughs

Digital transformation has customer experience and engagement at its heart. Explore the unique challenges of the human problem for your digital organization. Gain insights to accelerate your own digital journey which lead to measurably better customer experience:

· Good intent is not enough, the wish to transform needs to translate into systematic and practical action

· Build better digital customer experiences that delight both employee AND customers

· How do you maintain a consistent CX experience across media

Speeding your Digital wat to a frictionless customer experience

12:15 pm

KEYNOTE POWER PANEL: GLOBAL GAME CHANGERS: LESSONS FROM COVID-19

What it Means for Financial Services Overall and the Digitization of Banking

May we live in interesting times! Financial Services leaders are facing in some ways more disruption than other sectors as they have compliance, growth, the economy and customers to manage. COVID-19 has had serious implications for the world, but will we see a continued, long-term financial crisis? What can the industry do to ensure smoother, better digital experiences? This vital and timely benchmarking panel will examine what we have learned so far, and how to build stronger B2C and B2B relationships and use this to harness greater trust for all. Hear how different FS are forging a new balance:

• Lessons from other industries – taking inspiration for your digital future

• Tracking the changing your internal and external customer journey to mitigate risk and understand key emerging trends across all channels

• Fulfillment of the next phase of ‘customers under stress’ including social missions – underserved populations and supporting households and businesses with credit

• Building trust in the era of mis/disinformation, counteracting fraud, and adjusting to the ‘new normal’

Being better prepared to forge a more streamlined digital experience at each touchpoint from B2C and B2B

Day 2: Nov 18, 2020

10:00 am

Setting Today’s Plan from your Host

Review the key highlights of this event to help in achieving success from today’s sessions. Plan out your time strategically to achieve your most pressing needs.

10:05 am

FIRESIDE CHAT

DRIVING DIGITAL CHANGE & GROWTH ACROSS THE BUSINESS – LESSONS FROM ACROSS THE WORLD

It has been a turbulent start to the new decade but now we have COVID-19! Not only has it meant a complete stand still for most services, but also a wave of new ways of working and new challenges to be dealt with. In this global senior panel discussion you will get a chance to hear from leaders across the FS sector on how to ensure your workforce can keep delivering service excellence despite disruption and changing business priorities. Fresh ideas to:

· Changing the mind-set across you c-suite, management and frontline teams to keep customer centricity as the primary focus within daily operations

· How to stop digital being seen as a threat! How to engage with the change you need

· More resilient and agile transformation strategies

Global tips: Evolving your innovation strategy in the face of disruption

1:00 pm