Hong Bloom

Head of Marketing and Communications

Vanguard

ABOUT HONG

Hong Bloom is Head of Marketing & Communications for Participant Financial Success at Vanguard. With more than 20 years of experience spanning marketing, digital, customer experience, and business transformation, she has held senior leadership roles at Vanguard, TD Bank, JPMorgan Chase, and a fintech startup.

Hong is a frequent speaker on customer engagement, artificial intelligence, digital innovation, and business transformation. She is passionate about helping organizations build trusted customer relationships, using emerging technologies to improve experiences and outcomes.

SESSION

9:40 am

How to Build Always-Ready Playbooks for Real-Time Market Shifts and Crises

Ensure your team can act decisively when markets wobble or reputational threats emerge by developing proactive, battle-tested response…

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