Adam is part of the Card CIO Team. He leads teams spanning Architecture Strategy, Business Architecture, and Solution Architecture for Banking and FinTech Products/Platforms
As a people leader in Financial Services, his roles have been to build and execute strategies for Financial Institutions and FinTechs seeking to improve their digital customer journeys, product management vision, business processes, and technology ecosystems/architecture. Focussing on delivering and leading large-scale strategic transformations at FinTechs and Banks in the areas of Payments, Retail Banking, and Core Banking. Aditya has also been responsible for business development and sales strategy for FinTech and Retail Banking accounts.
Day 1: Nov 3, 2022
Day 2: Nov 4, 2022
3:50 pm
3:50 pm
CASE STUDY: FRICTIONLESS CUSTOMER JOURNEYS
Achieve Seamless, Frictionless Success with a 360 Degree View of Your Customers
A 360-degree view is the foundation that makes an organization’s relationship with customers both experiential and seamless — rather than transactional. Tackle your barriers to success and to realize a more profitable digital CX vision. Practical ways to gain a 360 degree future CX:
- Build integrated, immersive experiences across all channels
- Connect apps and mobile experiences
- Bring physical into the digital experience
Gain a unique insight of how your customers by engage across all the touchpoints in their journey
4:20 pm
4:20 pm
FUTURE POWER PANEL: FAIL FAST - SUCCEED QUICKER FOR TRANSFORMATION IMPACT
How to Find the Right Balance Between Speed, Continuity, and Change for Your Financial Services Organization
Digital transformation is a journey, not a destination. Leading digital transformation is about securing buy-in from senior stakeholders, choosing the right software and driving down costs within your organisation. Whether through a lack of understanding of the benefits of going digital or sometimes out of personal concerns, all projects meet some opposition in the drive to digital marketing transformation. Find out what success looks like for your business, within a digital journey and how to avoid the failures and missed opportunities that are all too common within digital transformation strategies. Putting the best roadmap in place. Build your own blueprint to:
- Embrace greater integration and complexity without compromising short term growth
- Maintain a lead on local and global financial global regulation and standards
- Balancing the best new tech approaches and old-school channel expertise
Finding your best approaches to faster acceleration of cost reduction and restructuring
