Ted Chen is the Managing Director of the Customer Experience Center of Excellence at Maru. Ted is a 20-year customer experience research veteran and has focused his career on helping companies turn customer intelligence and analyses into actionable recommendations while also utilizing technology platforms to drive dissemination and usage of results.
He is a highly skilled research practitioner with many years of experience including successful stints with Vision Critical and Ipsos Loyalty, and most recently with ORC International. Clients view Ted as a senior consulting expert and he is a well-respected leader across our industry.
Day 1: Nov 16, 2021
EMOTION AND IMPACT IN DIGITAL BANKING EXPERIENCES
Enhance Digital Banking Experiences by Understanding Customer Emotion
Day 2: Nov 17, 2021