Ted Chen

Managing Director, Customer Experience Center of Excellence

Ted Chen is the Managing Director of the Customer Experience Center of Excellence at Maru. Ted is a 20-year customer experience research veteran and has focused his career on helping companies turn customer intelligence and analyses into actionable recommendations while also utilizing technology platforms to drive dissemination and usage of results.


He is a highly skilled research practitioner with many years of experience including successful stints with Vision Critical and Ipsos Loyalty, and most recently with ORC International. Clients view Ted as a senior consulting expert and he is a well-respected leader across our industry.

All Sessions by Ted Chen

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