Sam Niro

Product Marketing

All Sessions by Sam Niro

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Day 1: Nov 16, 2021

2:45 pm

2:45 pm


Taking a More Collaborative and Conversational Approach to CX for Financial Services

A recent study by Chase Bank has shown us that four in five people prefer to manage their finances digitally. But whether in-branch or online, all customers need the same thing: speedy service, trust, and a personalized touch.
So, what can you do today to meet consumer needs? Sam Niro, Product Marketing Manager at Acquire, will walk you through key tactics you can use today to give your customers the digital banking experiences they want.
Key takeaways include:
•      How to implement self-service tools for faster, more convenient support
•      Ways to create relationships that drive loyalty on digital channels
•      What today’s consumers expect from their bank

Day 2: Nov 17, 2021