Ruby Walia

Head of Digital Banking North America


All Sessions by Ruby Walia

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Day 1: Nov 17, 2020

3:30 pm

3:30 pm

CASE STUDY: DIGITAL MOMENTS

How to Enhance Your Digital Customer Experiences to Increase Conversions

Customers and visitors have different needs from your digital proposition. Find out what your customers want from your digital site and what critical changes you need to make: Gain insights on:

  • The changing face of digital and what is next for marketers
  • Building an integrated mobile, website and online seamless experience
  • Customize your sales area with clever cross-selling

Building an integrated, robust digital experience

3:50 pm

3:50 pm

PANEL DISCUSSION: DIGITAL LOYALTY OPPORTUNITIES

Using Big Data to Drive and Unlock Lucrative Acquisition and Retention Patterns

Big data has been big news with companies busy using data technologies to solve business problems to gain a 360-degree view of the customer. This session turns a swell of data into precise insights to drive engagement, revenue and loyalty. Create a roadmap to:

  • Craft actionable insights from your sea of data
  • Increase your adaptability and responsiveness towards a 360 view
  • Open up to new insights to drive retention and loyalty

Create synergy between your firm’s data intelligence and CX efficiency.

Day 2: Nov 18, 2020