Raju Patel is a highly experiences business leader and strategic advisor to top-level executives across the many subsectors within the financial services industry. Patel brings a depth of knowledge and expertise gained from decades of applying innovation for some of the world’s leading financial institutions.
Day 1: Nov 3, 2022
4:10 pm
4:10 pm
TRACK 1: PERSONALIZATIONINDUSTRY EXPERT: PERSONALISATION AT SCALE
Are You Delivering the Experience Your Customers Expect?
While 87% of B2B and 73% B2C customers want to be delighted by the experiences companies provide, just 37% of B2B and 15% of B2C financial services consumers say that the financial services companies they’ve interacted recently with have met that standard.
Join us to hear from industry experts about:
- Tools you can use to apply personalization to forms, sites and documents
- How you can deliver a better experience to your customers while increasing internal efficiency and lower costs
- How you can achieve compliance coverage, and differentiated customer experiences
- How to increase capacity to ensure the creation of all the personalized content.
Deliver personalized experiences to your customers with the right tools
Day 2: Nov 4, 2022
