Neala Brown

Head of Customer and Competitive Insights & Analytics


All Sessions by Neala Brown

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Day 1: Nov 16, 2021

Day 2: Nov 17, 2021

12:30 pm

12:30 pm

CASE STUDY

Create Your Blueprint for Customer-Centric Digital Transformation

As digital transformation disrupts industries, Financial Services companies companies everywhere are prioritizing their customer experiences as new competition comes forward with superior experiences for their customers. With over 30% of financial services customers saying they’re likely to recommend a brand because of the transformation efforts they are undertaking, it’s more important than ever to unlock what matters to your customers. In this session, we discuss:
•      What steps to take to create your own digital transformation blueprint
•      How to utilize your own data to build personalized experiences for your customers
•      Top benchmarks KPI’s to measure how you stack up against your competitors