Jania Brache

Chief Marketing Officer


All Sessions by Jania Brache

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Day 1: Nov 17, 2020

11:45 am

11:45 am

Keep Your Digital CX Towards Fasttrack: Engagement Tips, Tricks and Quick Breakthroughs

Digital transformation has customer experience and engagement at its heart. Explore the unique challenges of the human problem for your digital organization. Gain insights to accelerate your own digital journey which lead to measurably better customer experience:
·         Good intent is not enough, the wish to transform needs to translate into systematic and practical action
·         Build better digital customer experiences that delight both employee AND customers
·         How do you maintain a consistent CX experience across media
Speeding your Digital wat to a frictionless customer experience 

Day 2: Nov 18, 2020