Erik Ristow

Chief Transformation Officer

As Zeal Credit Union’s Chief Technology Officer, Erik ensures that all of our programs are running together seamlessly to provide the best banking experience for our members. Erik is a seasoned banking executive with 20 years of experience in large scale implementations, mergers & acquisitions and consulting in the financial service industries. Prior to joining Vibrant, Erik managed over 100 complex core system conversions with multiple integration points for banks and credit union at Fiserv. With over 14 years of DNA experience he knows our core system in and out.

All Sessions by Erik Ristow

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Day 1: Nov 17, 2020

12:30 pm

12:30 pm

COVID-19: What Does the Pandemic Mean for Financial Services Overall and the Digital Bank of the Future, Specifically

Coronavirus and the disruption it caused has had serious implications for the financial services industry, but will we see a continued, long-term financial crisis? What can the industry to ensure smoother, better digital experiences.  This vital, timely benchmarking panel will examine what we have learned so far and how to build stronger relationships and to build great trust between your channels and digital experiences for customers. Create a blueprint and discuss:

  • Fulfillment of social missions to support households and businesses with credit – what is the next phase
  • Balancing digital vs branch and store outlets
  • Lessons from critical weaknesses – stress testing your digital virtual channels for the future
  • Tracking the changing customer journey across all channels
  • Building trust, counteracting fraud and adjusting to the ‘new normal’

Being better prepared to forge a consistent experience at each touchpoint

Day 2: Nov 18, 2020